Privacy Policy

Who We Are

SOLUX is a UK-based online trainer retailer operating at soluxsneakers.com. We are the data controller responsible for your personal data.

Contact: hello@soluxsneakers.com

What Data We Collect

Order data: name, email, delivery address, phone number, order history
Payment data: processed securely by Shopify Payments — we never store card details
Usage data: pages visited, device and browser type, referring source (via Google Analytics)
Marketing data: email address if you subscribe to our newsletter (via Klaviyo)
Communications: any messages you send us

How We Use Your Data

To process and fulfil your orders — lawful basis: contract performance
To send order confirmations and shipping updates — lawful basis: contract performance
To send marketing emails if you've opted in — lawful basis: consent (unsubscribe any time)
To improve our website — lawful basis: legitimate interests
To comply with legal obligations including fraud prevention — lawful basis: legal obligation

Who We Share Your Data With

Shopify Inc. — our ecommerce platform and payment processor
Fulfilment partner — your name and delivery address to dispatch your order
Klaviyo Inc. — email marketing (subscribers only)
Google LLC — anonymised analytics data
Meta Platforms Inc. — advertising (subject to cookie preferences)

We do not sell your personal data to any third party.

Data Retention

Order data is retained for 7 years as required by HMRC. Marketing data is held until you unsubscribe. You may request deletion of any data not required for legal compliance.

Cookies

We use cookies to maintain your cart, measure traffic, and serve relevant ads. You can manage preferences via the cookie banner on your first visit, or through your browser settings.